Frequently Asked Questions

Q: How to get support for measurements?

If you have any questions or special requirements, you can contact us here.
We can also schedule a video call consultation to assist you with taking correct measurements to ensure accuracy.

Q: What happens if I'm not satisfied with the final fit of my Bespoke boot?

Our Bespoke Player Boots are one-of-a-kind and made of the highest quality leathers and fittings. Our Mastercraftsman work with great care to meet exacting specifications. Therefore, to ensure a perfect fit, measurements must be properly taken. We strongly advise a video call to guide proper fitting. 

While overwhelmingly, our customers are thrilled with the fit and performance of our boots, if you were still dissatisfied, we would offer replacement boots for a lower cost + shipping.